Still stuck? Email us
Tell us the email address of your account and, for a book, its order reference: it helps us move faster.
Common questions
I can't sign in.
On the sign-in page, tap “Forgot your password?” or “Get a code”: Pizan emails you straight away (check your spam folder too). If you signed up with Google or Apple, use the same button again.
How long is a Pizan gift valid?
Two years from purchase, in every country. The date is printed on the gift card; the code is used with a Pizan account, free to create. Everything is explained in the terms of sale.
Where is my book?
Production and delivery times are shown when you order. As soon as the printer ships it, you receive an email with the parcel tracking. Over the holidays, allow a few extra days.
My book arrived damaged or misprinted.
Email us as soon as you can with a photo: we will have it reprinted or refund you.
Can I change or cancel a book order?
Before confirming, you see every page, the cover and the price: take the time to read it all through. Once the order is confirmed, printing starts and can no longer be cancelled, because each book is made just for you.
How do I cancel my subscription?
Online, in one step: Cancel my subscription. You keep your benefits until the end of the month already paid, then your album goes back to the Free plan without losing a single page.
How do I withdraw from a purchase?
For a subscription or a pack, you have 14 days to withdraw: email us, or use the form in the terms of sale. A printed book is made to order and cannot be withdrawn from; only a manufacturing defect entitles you to a new book or a refund.
Are my photos and stories private?
Yes. What you put in Pizan is seen only by you and by the people you share it with by name. The details: Privacy and AI and your data.
How do I delete my account?
The Delete my account page explains everything, including how to download your content before it is erased.