In short
- Your pages are private until you share them.
- Pizan trains no AI model on your photos or texts, and sells them to no one.
- Pizan remembers what you told it, for you, so it doesn't ask the same questions twice.
- Pizan learns from how people compose their books (which layouts are kept), never from what is in them.
- You can download everything and delete everything, one page or your whole account.
What stays private
- A new page is private. You decide to share it: with chosen relatives, with your whole circle, or by making a book readable online.
- In a shared book, a "witness" only sees thumbnails, never your original photos.
- When you talk to Pizan out loud, we keep the text, never the recording (a voice message or video you leave behind a QR code is kept like a photo).
- Pizan does no facial recognition: names on a photo are placed by you.
What Pizan remembers about you
Pizan rereads your stories to keep what matters: people, places, periods, objects and the links between them, each with its source ("written by the author", "place picked on the map"…) and how certain it is. That is how it can say "you were already here in 2019" and avoid asking a question you already answered.
- This memory is yours: it only feeds on your pages. A relative's private page never gets in.
- You can see it in My account › What Pizan remembers.
- It comes from your pages: deleting a page also erases what Pizan drew from it.
What Pizan learns from everyone
To make everyone's books more beautiful, Pizan counts choices, never content: a layout kept or replaced, a cover style picked, on phone or computer. These counts hold no title, no name, no word, no photo.
Its layout rules come from studying reference magazines and books chosen by our team, analysed once. Your books are not part of them.
The AI services we use
Who writes your stories, by plan
Plan
Free · Written by: OpenAI · Backup (if the first one doesn't respond): Anthropic (Claude)
Plan
Memory, Family · Written by: Mistral AI · Backup (if the first one doesn't respond): Anthropic (Claude)
Plan
Legacy, Plume · Written by: Anthropic (Claude) · Backup (if the first one doesn't respond): OpenAI
Anthropic (Claude)
What for
Reading a photo, asking questions, writing and rewriting, transcribing a document, keeping the gist of a story
What it receives
The photo, your texts and answers
When
When you use these features
Mistral AI
What for
Writing and rewriting stories, reading a photo and asking questions
What it receives
The photo, your texts and answers
When
When you use these features
OpenAI
What for
Talking out loud, dictation; finding memories that resemble each other; some cover images; writing and rewriting stories, reading a photo and asking questions, as a fallback for a plan's writing, when the first provider does not respond
What it receives
Your voice (sound goes from your device to OpenAI; Pizan keeps the text); short notes from your stories, turned into numeric fingerprints; The photo, your texts and answers
When
When you talk or dictate; in the background for memory; When you use these features
Google (Gemini)
What for
Photo studio, retouching part of a photo, illustrations, spot-the-difference game; turning a photo into a drawing (watercolour, pencil)
What it receives
The photo concerned
When
Only when you ask
Higgsfield
What for
Enhancing a photo; bringing a photo to life (a silent video of a few seconds); passing the photo on to xAI to turn it into a drawing
What it receives
The photo
When
Only with the "Enhance", "Bring to life" and "Turn it into a drawing" buttons
xAI (Grok Imagine), via Higgsfield
What for
Turning a photo into a drawing, in watercolour or pencil
What it receives
The photo
When
Only with the "Turn it into a drawing" button
Photoroom
What for
Cutting out an object or a person
What it receives
The photo, not retained
When
Only with the "Cut out" button
OpenAI (phone)
What for
Answering the phone: Louise, the voice assistant, who introduces herself as an AI; transcribing the call
What it receives
Your voice during the call and your number; Pizan keeps the text of the call, never the audio (see the privacy policy)
When
Only when you call Pizan
Other providers that receive something
Lulu
Printing and delivering your books: the book file and the delivery address
Merci Facteur
Printing and posting your cards: the card and the recipient's address
OpenFreeMap
Map backgrounds on screen: your browser asks them for the map tiles (your IP address), never your photos; the maps in your book are drawn by Pizan itself
Cloudflare
Keeping your photos (R2, European Union jurisdiction)
Stripe
Taking your payments: never your memories
Twilio
Carrying your phone calls to the voice assistant: your number and the sound of the call
What is promised, provider by provider.
- Anthropic, OpenAI, Google: their business API terms exclude using this data to train their models. They may keep it for a limited time for security (abuse detection), then delete it.
- Mistral AI: its servers are in Europe. This page does not, at this time, claim any commitment from Mistral AI about training its models.
- Higgsfield and xAI: they only receive the photo concerned, and only when you ask. This page does not, at this time, claim any commitment from them about training or how long they keep it.
- Photoroom: the photo is not kept.
Some of them are based in the United States: see the privacy policy.
Where your data lives
The application and its database are hosted in Frankfurt (Germany); your photos are stored with Cloudflare R2, under European Union jurisdiction. Links to your photos expire after a few hours.
What you can do
- Download everything: My account › Download my content (pages, texts, original photos, cards, capsules).
- Delete a page for good: open it, "To go further" › Delete this page. Its photos, story and copies go at once.
- Delete a book: it disappears at once and is erased after 30 days (or immediately, if you ask).
- Delete your account: in a few steps; everything is erased after 30 days, except invoices the law requires us to keep.
- For anything else, write to hello@pizan.app.
What we don't claim
We don't claim the AI runs on our own machines: it runs with the services above. We display no label or certification we don't hold. If Pizan ever used your content differently, we would ask you first, and this page would change.