Terms of sale

1. The seller

KOWEEK GLOBAL, French limited liability company (SARL) with a share capital of €10,000, Rouen Trade and Companies Register 843 270 372, VAT FR09843270372, 33 A rue de la République, 76240 Le Mesnil-Esnard, France. Contact: hello@pizan.app; phone: +33 1 88 73 22 44 (toll-free from the US and Canada: +1 888 667 4926), answered by an AI voice assistant (section 10).

2. What is sold

• Subscriptions Memory, Family, Legacy, Plume, Plume+ and Plume Max: monthly, no minimum term.
• Packs (stories, conversation, illustrated cover, photo retouches, pages read), bought once.
• Printed books, made to order from your book.
• A biographer (a real person who writes with you), on top of a Plume plan: on quotation, with specific terms provided before any commitment.

Free use of Pizan is governed by the terms of use.

3. Prices

“Unlimited”: stories written or rewritten and photos read by Pizan are not counted, for personal use. If a month gets very busy, Pizan keeps writing with the voice of the plan below until the next month; on the Free plan, writing pauses until the next month.

Videos and voices in an ordered book: what sits behind the QR codes on its pages (up to 5 videos of 2 minutes per book, plus its voice notes) is included in the price of the book and kept for good, with or without a plan, for as long as the Pizan service exists. It does not count towards the album's storage.

A "story" is a page written or rewritten by Pizan. A "page read" means Pizan looks at the photos of a page to suggest tailored questions. What a subscription includes resets every month on the anniversary date of your subscription and does not roll over; what a pack adds never expires and is used once the plan's allowance runs out. On the Free plan, without a pack, spoken conversation, illustrated covers and photo retouches are not available. Prices are shown with taxes included, in the currency of the delivery country when Pizan sells there in that currency (in euros otherwise); you pay the amount shown. The price of a printed book depends on its format, printing and number of pages; it is shown before you order, and delivery is added on top, also shown before payment (section 8).

4. Ordering and payment

Payment is by card, through Stripe; we never see your card number. The order is concluded when the payment is accepted, and you receive an invoice by email. A subscription is charged on the day you subscribe, then on the same date each month until cancelled.

5. Changing plan

In "Subscription" you can move to a higher plan (you pay the prorated difference right away and what it includes is added immediately) or to a lower plan (the prorated difference is credited to your next invoices). The exact amount is shown before you confirm.

6. Cancelling

You can cancel at any time, online, with the "Cancel my subscription" button on Pizan's Subscription page (it appears as soon as a subscription is active; direct link: pizan.app/resilier). Cancellation takes effect at the end of the month already paid: you keep your benefits until then, and the album then returns to the Free plan without losing any pages. You receive an email confirmation. The current month is not refunded, except where the law provides otherwise (section 7).

Yearly. A subscription can also be paid yearly: twelve months for the price of eleven, charged on the day you subscribe and then on each anniversary. You can switch from monthly to yearly, or back, at any time under “Subscription”: the new period starts that day, whatever is left of the old one is deducted (or becomes a credit on your next invoices), and the amount is shown before you confirm. One to three months before each renewal, we email you its date and amount. The first year runs to its end: if you cancel, it stops on its anniversary date. Once a year has renewed, cancelling takes effect the same day and the remaining days are refunded pro rata, within 14 days.

7. Right of withdrawal (EU and UK consumers)

Subscriptions and packs: you have 14 days after subscribing or buying a pack to withdraw, without giving a reason. The service starts as soon as you pay, at your request; if you withdraw after you have started using it, you are refunded the amount paid minus the days already elapsed since you subscribed (for a pack: minus the part already used).

To withdraw from a subscription, tap “Withdraw” on Pizan's Subscription page (then “Withdraw from contract here” and “Confirm withdrawal”: a dated acknowledgement is sent to you by email), write to hello@pizan.app, or use the model form below. We refund you within 14 days, using the same payment method.

To withdraw from a pack: tap “Withdraw” on its invoice, in My account under “My invoices” (then “Withdraw from contract here” and “Confirm withdrawal”); the unused part of the pack is refunded and a dated acknowledgement is sent to you by email.

The all-inclusive book: you have 14 days after payment to withdraw, as long as you have not tapped “Print”. Pizan's help starts as soon as you pay, at your request: if you have already used some of it, that part is deducted from the refund, at the price of the individual packs. Tap “Withdraw” on the book's finishing page (then “Withdraw from contract here” and “Confirm withdrawal”): a dated acknowledgement is sent to you by email, and we refund you within 14 days, by the same means of payment. Once you have tapped “Print”, the book is made to your specifications and clearly personalised, so it is excluded from the right of withdrawal. A gifted all-inclusive book is withdrawn like an “Offer Pizan” gift, by the person who gave it.

8. Printed books

Before ordering, you see every page, the cover (back, spine and front), the price and delivery costs (standard delivery: €4.90 per order, or its amount in your country's currency, free for subscribers; expedited delivery: its price is shown before payment); an “Offrir Pizan” gift comes with a code valid for two years from purchase, in every country, which adds the prepaid plan and the included book (a softcover book at the stated size and print, up to the stated page count) to the recipient's account; a "frozen edition" fixes exactly what will be printed. The book is then produced and shipped to the address you give; production and delivery times are shown when you order. Risk passes to you on delivery. Check everything before confirming: once confirmed, the book is printed as it is, with no return or cancellation. Only a book damaged in transit or misprinted (manufacturing defect) is reprinted or refunded: email us with a photo as soon as possible.

The all-inclusive book (without a subscription, paid on Pizan's website): you pay for your book once, when you order it, at the price including VAT shown for that book, the same in France and across the European Union. The price starts from the book in black and white on cream paper, softcover, at its number of pages; the size, colour, paper and cover you choose each add their own supplement, shown before payment; it includes €14.90 for all of Pizan's help. A subscriber pays for the same book, less their plan's discount. The price covers Pizan's help to finish that book (its best writing to revise and rewrite, illustrated covers, photo retouching and minutes of spoken conversation, in an amount set for each book; beyond that, Pizan carries on with its usual writing and never stops you), one printed copy and standard delivery in France; outside France, standard delivery is added when you print. If the book changes before printing (more pages, a different finish), the difference is shown and paid before printing. There is no deadline to finish it. Pizan offers to revise the whole book: nothing is replaced without your agreement, page by page. The book goes to print when you tap “Print”, never before. “Bring to life” videos and drawn comics are not included. Extra copies of the same book can then be ordered at a reduced price, shown before payment.

Giving the all-inclusive book: the gift comes with a code valid for two years, which gives the recipient an all-inclusive book of the value you chose, used with their own Pizan account: the small book (€49.90: colour, softcover, up to 48 pages), the book (€69.90: colour, softcover, up to 100 pages) or the large book (€119.90: thick satin paper, hardcover, up to 100 pages). If their book goes further, the difference is shown and paid before printing.

9. Statutory guarantees

You benefit from the legal guarantee of conformity (two years from delivery for printed books; throughout the supply period for subscriptions) and, under French law, the guarantee against hidden defects (articles 1641 to 1649 of the French Civil Code). If you live outside the European Union, the consumer protections of your country also apply.

10. Customer service

Questions or complaints: hello@pizan.app. We reply within 72 business hours.

You can also call +33 1 88 73 22 44 (or +1 888 667 4926, toll-free from the US and Canada): an AI voice assistant answers at any time of day and can email you the steps to follow.

11. Mediation

In accordance with the French Consumer Code on the mediation of consumer disputes (articles L611-1 et seq.), if you have contacted us first and our answer does not satisfy you, you may refer the dispute free of charge to our consumer mediator:

CM2C
49 rue de Ponthieu, 75008 Paris, France
Phone: +33 1 89 47 00 14
Website: www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net

12. Governing law

These terms are governed by French law, without depriving you, as a consumer, of the protection of the mandatory rules of the country where you live.

Model withdrawal form

For a subscription or a pack only (printed books are excluded, see section 7).