Make the request
From the app
In Pizan (app or pizan.app): Compte (Account), then Supprimer mon compte (Delete my account).
What happens
- Your account is closed right away.
- For 30 days, you can download a copy of your content or cancel the deletion by signing in again.
- After 30 days, everything is permanently erased: your account, email address, password, settings, photos, texts, pages, interviews, handwriting, capsules and collections, including in your family's books (unless you choose to leave them to your circle). Only the videos and voices behind the QR codes of an ordered book stay (see below).
- If you are alone in your album, the whole album is erased. If others share it, their own pages stay and the album passes to one of them. They are notified by email when you make the request.
What we keep
- Invoices and book orders: 10 years, as required by law.
- Books already printed are of course not affected.
- Videos and voices behind the QR codes of an ordered book: they stay, so the printed book keeps playing them, as the terms of sale promise.
- Technical backups disappear on their own within a few weeks.
Subscription
If you manage an album with a subscription, it stops at the end of the period already paid: no further charges. It resumes if you cancel the deletion.
Questions?
Write to us at hello@pizan.app.